The Clayfield FAQ
Helpful information to make your stay at The Clayfield as seamless and enjoyable as possible.
Frequently Asked Questions
Plan your stay with confidence
Hotel Experience & General Information
What makes this hotel unique compared to other properties in the area?
The Clayfield is one of Niagara-on-the-Lake’s premier luxury hotels, set between the region’s world-renowned vineyards and the charm of historic Old Town. The property blends contemporary design with a calm, nature-inspired atmosphere, offering a full-service spa, a rooftop terrace with sweeping views, regionally inspired dining and proximity to wineries, boutique shopping, theatres and galleries.
How does the hotel reflect the local culture or history?
The architecture and interiors of The Clayfield draw inspiration from the surrounding Niagara wine region, incorporating natural textures, soft mineral tones and warm wood accents reminiscent of local vineyards. The Clayfield also celebrates Niagara-on-the-Lake’s heritage through curated culinary experiences and connections to the area’s cultural icons, including nearby theatres and historic sites.
What types of travellers is this hotel best suited for (families, couples, business, solo)?
Whether you’re planning a romantic escape, a spa retreat, a wine-tasting adventure or a relaxing weekend with friends or family, The Clayfield offers the space and serenity you’re looking for in all seasons. Business travellers also appreciate our calm atmosphere, modern amenities and contemporary meeting spaces.
What are the check-in and checkout times and are early check-ins or late checkouts available?
Check-in begins at 4 p.m. and checkout is at 11 a.m.
Early check-in and late checkout may be available upon request and are subject to availability. Additional fees may apply.
Can I store my luggage before or after I check out?
Of course, we’re happy to hold your luggage so you can enjoy the area without rushing.
Can I send a package to the hotel?
Yes, please contact our guest reception team prior to sending any items to the hotel so they can assist you with the process and any applicable handling details.
Rooms & Amenities
What is the difference between the room categories (standard, suite, premium, etc.)?
We offer contemporary rooms with warm finishes, natural tones and modern amenities. Suites offer larger layouts with separate living spaces, refined residential touches and upgraded features ideal for longer stays or special occasions, including options with kitchenettes and multiple bedrooms.
Do rooms include workspaces or business-friendly features (Wi-Fi speed, desk, outlets)?
All rooms and suites offer high-speed Wi-Fi, Chromecast-enabled TVs and convenient access to power outlets.
Are there hypoallergenic bedding or pillow options available?
Absolutely. Hypoallergenic pillows and bedding options are available upon request.
Is daily housekeeping provided and can it be customized?
Yes, daily full-service housekeeping is included. If you prefer a lighter touch or need extra service, we’re happy to personalize it for you.
What accessibility features are available in guest rooms and public areas?
We offer accessible rooms with roll-in showers, step-free pathways, accessible public spaces and other thoughtful details to make your stay comfortable and easy.
Does my room have a minifridge?
All of our rooms include a minifridge for your convenience.
Do you have room service?
Yes, we are pleased to offer room service with a selection of dishes you can enjoy without leaving the comfort of your room.
Are rollaway beds available?
Rollaway beds are not available; however, we are pleased to offer many two-bedded rooms as well as various two-bedroom suites, including Family Suites with bunk beds.
Parking, Travel & Transportation
What is the closest airport or major transit hub to the hotel?
The closest major airports are:
- Niagara District Airport (YCM) – 7 kms
- Niagara Falls International Airport (IAG) – 30 kms
- Buffalo Niagara International Airport (BUF) – 63 kms
- Toronto Pearson International Airport (YYZ) – 120 kms
Does the hotel provide shuttle or transfer services?
The Clayfield offers a year-round complimentary shuttle service within Niagara-on-the-Lake. Please contact the hotel for details and scheduling.
What are the recommended local transportation options (rideshare, taxi, public transit)?
Rideshares and taxis are most convenient, as public transit in Niagara-on-the-Lake is limited.
Is the hotel within walking distance of key attractions or business centres?
The hotel is the centrepoint of the new Clayfield Commons retail development, showcasing local and regional specialty stores and dining establishments right on our doorstep. Queen Street’s theatres, shops and galleries are about a 30-minute walk from the hotel. Three top-quality wineries are within a five-minute walk of the hotel, with many more within a short drive or cycle. Lake Ontario is just a five-minute drive from the property.
Are rental cars or bicycles available through the hotel or nearby partners?
The hotel can assist with rental car bookings, and complimentary bicycles are available on-site for guest use on a first-come, first-served basis.
Is there valet parking?
We offer complimentary self-parking.
Are there electric vehicle chargers?
Yes, electric vehicle charging stations are available on-site.
Is on-site parking provided?
Yes, we offer on-site parking to our hotel guests for free. The parking area entrance can be accessed from Niven Road.
Hotel Facilities
Does the hotel have a spa?
Yes. The Spa at The Clayfield offers 5,200 square feet of restorative space, offering signature experiences inspired by the region’s natural elements, such as clay and vinotherapy, as well as sauna and steam rooms.
Do I need to make a reservation for the on-site restaurant, or can I walk in?
Reservations are recommended, especially during peak dining hours, but walk-ins are welcome based on availability.
Is there an on-site pool?
There is no pool at The Clayfield; however, our steam and saunas can be accessed in the Spa. Additional fees may apply.
Is there a fitness room at The Clayfield?
Yes, our 24-hour fitness room features the latest equipment from Peloton and Matrix, a Connexus Crest multifunction fitness machine, free weights and accessories.
Meetings & Events
How do I receive a proposal?
Simply submit an inquiry here or contact our Sales Team with your preferred dates, estimated attendance and event details. We’ll prepare a customized proposal designed around your meeting objectives.
How many guest rooms does the hotel have?
The Clayfield offers 102 beautifully appointed guest rooms and suites, including an exceptional collection of spacious suites designed for executives, VIPs and extended stays.
What size meetings can you accommodate?
Our flexible meeting spaces are ideal for executive meetings, board retreats, training sessions, conferences, incentive groups and corporate celebrations.
Our smallest event space can accommodate up to 16 guests and our largest event space can accommodate approximately up to 150 guests, depending on the room setup.
What meeting spaces are available?
The hotel features several meeting and event spaces, ranging from intimate boardrooms to elegant ballrooms, all with natural light. Some spaces offer pre-reception foyers and/or access to private outdoor spaces.
Is audiovisual equipment available?
Yes. Our meeting rooms have state of the art audiovisual technology and onsite technical support available through our Audio-Visual partner.
Is Wi-Fi included?
Yes. Complimentary high-speed wireless internet is available throughout the hotel and is available for all meeting attendees.
Can you accommodate hybrid meetings?
Yes. Our meeting spaces can support virtual and hybrid meetings with in-room cameras. Our Audio-Visual partner will work with you to determine the best technology solution for your event.
Is parking available?
Yes. Complimentary self-parking is available for hotel guests, with valet parking also available for an additional fee.
Is the hotel accessible?
Yes. The Clayfield offers accessible guestrooms, public spaces and meeting facilities. Please let us know your accessibility requirements in advance so we can ensure a seamless experience.
Do you offer group room blocks?
Yes. Guest room blocks can be arranged for meetings and conferences of all sizes. Our team will work with you to determine the best room block strategy for your event.
Can you help plan off-site activities?
Absolutely. Our Sales & Events team can recommend and help coordinate on-site local experiences, including but not limited to:
- Winery tours
- Culinary experiences
- Golf
- Spa experiences
- Team-building activities
- Theatre performances
- Outdoor adventures
Do you offer meeting packages?
Yes. We offer customizable meeting packages including:
- Breakfast
- Continuous Refreshment breaks with tea, coffee, sodas, juices and snacks
- Lunch
- Reception options
- Plated, buffet, and food-station-style dinners
Our team can tailor a package based on your group’s objectives.
How does The Clayfield approach food and beverage?
Led by Executive Chef Joel Labute, our culinary team creates seasonally inspired menus that showcase the flavours of Niagara. From elegant plated dinners to productive meeting lunches and celebratory receptions, each menu can be customized to reflect your event, your guests, and your vision.
Can dietary restrictions be accommodated?
Absolutely. Our culinary team can accommodate all dietary requirements, including vegetarian, vegan, gluten-friendly, dairy-free and allergy-sensitive meals with advance notice.
Can I bring in outside food or use an outside caterer?
To ensure a seamless dining experience, all food and beverages are provided by The Clayfield. Outside food and catering are not permitted, with limited exceptions for specialty items that cannot be prepared on-site, such as wedding cakes, cupcakes, or culturally significant desserts. Please speak with your Sales or Event Manager about any special requests.
Can you cater at an offsite venue?
Yes. Whether you’re hosting an event at a winery, private residence, or another local venue, our team can provide exceptional offsite catering tailored to your event.
Is a deposit required to reserve my event?
Yes. A signed agreement and deposit are required to confirm your event date and secure your event space.
Can I tour the hotel before booking?
Absolutely. We would be delighted to arrange a personalized site visit so you can experience our meeting spaces, guest rooms and amenities firsthand.
When will we begin planning the details of our event?
Once your event is confirmed, and depending on the size and complexity of your meeting or event, approximately three to six months before your event, you’ll be introduced to your dedicated Event Manager, who will guide you through the final planning details, including your event timeline, menu selections, floor plans, audiovisual requirements, décor, and any special requests.
Who will support us on the day of our event?
Your dedicated Event Director and our experienced Operations Team will be on hand throughout your event, ensuring every detail is thoughtfully managed so you can focus on your guests.
How do I receive a proposal?
Submit an inquiry here or contact our Sales Team with your preferred dates, estimated attendance and event details. We’ll prepare a customized proposal designed around your meeting objectives.
Wi-Fi & Digital
What type of Wi-Fi is provided and is there an option for high-speed internet?
Complimentary high-speed Wi-Fi is available throughout the hotel for all guests.
Are smart TVs or streaming services available in guest rooms?
Yes, rooms include Chromecast-enabled TVs, allowing guests to stream from personal devices.
Does the hotel offer mobile check-in, digital key or app-based services?
Absolutely, guests may use mobile check-in and digital keys through the World of Hyatt app.
Families & Groups
Does the hotel offer connecting rooms or family suites?
Yes. We offer connecting rooms and larger multi-bedroom suites that are perfect for families or groups, including our Harvest Family Suites, which include a king bed and bunk beds.
What amenities are available for children (cribs, high chairs, kids menus, activities)?
Families will find play yards, kid-friendly toiletries and easy access to nearby parks, trails and attractions kids love. For any additional needs, please check with us upon arrival.
Does the hotel accommodate large groups, weddings or events?
The Clayfield offers several flexible event spaces, including four meeting rooms, with the largest being Vintner’s Hall (up to 305 guests), as well as an intimate rooftop bar, ideal for weddings, corporate events and private celebrations.
Pets
Is the hotel pet friendly, and what is included in the pet policy (size limits, fees, amenities)?
Pet-friendly accommodations are available with advance notice and a $75 fee per stay (up to seven nights), with an additional $75 fee for stays beyond seven nights. Maximum size: up to 50 lbs. Please contact our team when planning your stay.
Accessibility
What accessible features are available on-site?
Guests will find accessible parking, step-free entrances, accessible rooms and accessible elevators, restrooms and public spaces.
Are service animals welcome, and what documentation is required (if any)?
Service animals are welcome. Where required, we may request appropriate confirmation in line with accessibility regulations.
Booking & Policies
What is the hotel’s cancellation or change policy?
Policies vary by rate type. Most flexible bookings allow cancellation up to 72 hours before arrival, while nonrefundable rates are more restrictive. Full details are provided during the booking process.
Does the hotel offer loyalty program benefits or membership perks?
Yes, as World of Hyatt members, guests can earn and redeem points, enjoy exclusive rates, receive upgrades when available and access member-only perks throughout their stay.
Are special rates available for corporate travellers, groups or extended stays?
Absolutely, we offer corporate rates and group pricing for extended stays. Please contact our sales team for more information.